Lifetime
Cleaning
Complimentary professional cleaning when an appropriate method is safe for your piece.
Briza Fine Jewelry · The Briza Experience
Care Beyond
the Purchase.
Because the beauty of fine jewelry deserves more than a beautiful beginning.
Complimentary with every eligible purchase
The Briza Promise
Your Jewelry. Our Commitment.
At Briza Fine Jewelry, our commitment doesn't end when your order arrives. Our complimentary care program helps preserve your jewelry's beauty with professional maintenance and thoughtfully limited repair benefits.
Thoughtful care, included
What's Included
A little extra care for the pieces you'll wear and treasure.
Lifetime
Lifetime
Polishing
Complimentary professional polishing, subject to inspection, safe serviceability, and reasonable use.
One Solder
Repair
One complimentary standard solder repair per eligible piece, when a safe repair is possible.
One CZ
Replacement
One replacement of an eligible original cubic zirconia stone, subject to inspection and availability.
Shipping costs both ways are the customer's responsibility. Services require Briza approval and inspection. Additional work may incur charges.
Simple and personal
How It Works
01
Request Care
Contact our team with your order number, clear photos, and a brief description of the service you need. Wait for approval before sending your piece.
02
Send Your Piece
After we review your request, we'll share shipping instructions. The customer covers tracked shipping to Briza and the return shipment.
03
We'll Take Care of It
We inspect your jewelry, confirm which services are safe and available, and obtain approval for any additional charges before proceeding.
Good care comes with clarity
A Few Things to Know
What's Covered
- Complimentary cleaning and polishing for eligible Briza pieces, subject to safe serviceability and reasonable use.
- One standard solder repair per eligible piece.
- One replacement of an eligible original CZ stone per piece.
- Additional standard repairs or CZ replacements may start at $20, with a quote provided before work.
- Every requested service must be reviewed and approved by our team.
What's Not Included
- Shipping to and from Briza, including any insurance elected by the customer.
- Loss, theft, lost gold components, or full replacement of jewelry or clasps.
- Resizing, custom modifications, diamonds, and other non-CZ gemstones.
- Damage too extensive to repair safely or work requiring specialized components.
- Reimbursement for repairs or services performed by third-party jewelers.
Hollow, delicate, engraved, antique-finish, or gemstone-set pieces may require alternative cleaning methods or may not be eligible for certain services. Repairs and polishing can alter finish or remove minute amounts of metal; our team will assess suitability. Program eligibility and effective date should be finalized before publication.
Thought you might ask
Frequently Asked Questions
Is the Briza Care Package free?
Yes. It is included at no extra cost with eligible Briza jewelry purchases. Shipping and services outside the included benefits are paid separately.
Does the care package expire?
Complimentary cleaning and polishing are offered throughout the lifetime of an eligible piece, subject to inspection, safe serviceability, and reasonable use. The included solder repair and eligible CZ replacement are limited to one each per piece.
Do I need to pay for shipping?
Yes. Customers pay shipping to Briza and return shipping. We recommend using a tracked, appropriately insured service.
What if my jewelry breaks again?
After your one complimentary eligible solder repair has been used, additional standard repairs may start at $20. More complex work is quoted individually before approval.
Are diamonds or other gemstones covered?
No. The complimentary stone replacement benefit is limited to eligible original cubic zirconia stones. Diamonds and other gemstones are excluded.
Can every piece be polished or ultrasonically cleaned?
No. Some designs, gemstones, hollow pieces, and finishes require special handling. We always assess your jewelry and choose only a suitable cleaning or care method.
Can I use a local jeweler and get reimbursed?
No. Briza Care Package services must be performed or arranged by Briza and authorized in advance.
We're here to help
Your Jewelry Deserves
Lasting Care.
Have a piece that needs attention? Reach out with your order number, photos, and a description of your request. Our team will guide you through the next steps.
Request Jewelry CarePlease do not ship jewelry before receiving instructions and approval from our team.
The Briza Promise
Care Package Terms & Conditions
Our complimentary jewelry care benefits come with clear guidelines. Please review the details below before requesting service.
1. Program Eligibility
The Briza Care Package is a complimentary jewelry care program included with eligible purchases from Briza Fine Jewelry made on or after the program's official effective date. No separate purchase is required.
2. Scope of Complimentary Services
Eligible jewelry includes professional cleaning and polishing when determined to be safe and appropriate, one standard solder repair, and one eligible original cubic zirconia stone replacement, subject to the specific limitations of each benefit.
3. Inspection and Service Approval
All jewelry must undergo an inspection before service. Briza may decline a requested procedure when the jewelry's condition, construction, or materials make that procedure unsafe or unsuitable. Any additional paid work requires customer approval before proceeding.
4. Existing Damage and Service Risks
Customers will be informed of material risks identified during inspection, including risks associated with hollow construction, fragile settings, previous repairs, and worn components. Certain services may require separate written authorization. Nothing in these terms excludes liability that cannot legally be excluded.
5. Exclusions
The program does not provide insurance against theft, loss, accidental damage, or total product replacement. Replacement of missing gold components, diamonds, natural or laboratory-grown gemstones, clasps, and other excluded components is not complimentary.
6. Shipping Responsibilities
Customers are responsible for shipping charges in both directions. Customers must obtain shipping instructions before sending jewelry. Shipping methods, insurance arrangements, and responsibility for loss or damage during transit will be disclosed before shipment.
7. Additional Repairs
Services beyond the complimentary benefits will be quoted separately and performed only after the customer approves the applicable charges.
8. Program Modifications
Briza may modify the program prospectively, subject to applicable law. Changes will not retroactively eliminate benefits already promised to eligible customers.
9. Applicable Law and Consumer Rights
These terms are governed by applicable law. Nothing in this program limits or waives consumer rights or remedies that cannot legally be waived.
10. Contact and Service Requests
Customers must contact Briza Fine Jewelry with their order number, a description of the requested service, and photographs of the jewelry before shipping an item for evaluation.
Services are subject to eligibility, inspection, and the terms above.