1. What is the processing time for orders?
Orders are processed within 1 to 5 business days before shipping. Custom orders may take 10 to 14 business days for production.

2. Do you offer international shipping?
Currently, we offer domestic shipping within the U.S. only. Stay tuned for updates on international shipping options in the future!

3. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this to track your order's progress directly on the shipping carrier's website.

4. Is your jewelry real gold?
Yes! All our jewelry is made from 100% real 14K gold, never plated, filled, or vermeil, ensuring lasting beauty and durability.

5. What is your return/exchange policy?
We accept returns and exchanges within 30 days of delivery. The item must be in the same condition as when you received it—unworn, unused, and in its original packaging. The buyer is responsible for return shipping costs.

6. How do I care for my 14K gold jewelry?
To care for your jewelry, avoid exposure to harsh chemicals, store pieces separately to avoid scratches, and clean them gently with a microfiber cloth. For more detailed care tips, visit our Jewelry Care page.