At Briza Collections, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re happy to help you with a return or exchange.

Return & Exchange Policy

• Time Frame: Returns and exchanges are accepted within 30 days from the date of delivery.
• Condition of Items: Items must be in the same condition as when you received them—unworn, unused, and in their original packaging.
• Buyer Responsibility: The buyer is responsible for return shipping costs.
• Custom Orders: Custom or personalized items are not eligible for return or exchange unless damaged or defective.

How to Return or Exchange

1. Contact Us: Reach out to our customer service team at [brizacollections@gmail.com or a contact form in our site] to notify us of your return or exchange request.
2. Prepare Your Item: Pack the item securely in its original Briza gift box (including any accessories or receipts) to ensure it’s protected during return shipping.
3. Return Shipping: Ship the item back to us at the address provided by our customer service team. Please keep your proof of return shipment for reference.
4. Processing: Once we receive the returned item and confirm it meets the conditions, we will process your refund or exchange. Refunds will be issued to the original payment method.

Defective or Damaged Items

If your item arrives damaged or defective, please contact us immediately. We will provide you with instructions on how to return the item for a full refund or replacement at no extra charge within 30 days after delivered.